This policy explains what personal information Hitchup collects when you use hitchup.co.uk or buy from the shop, why, and what your rights are.
Who we are
Hitchup is run by Gary Robinson, a sole trader based at 249 Ganstead Lane, Bilton, Hull, HU11 4BG. I’m the data controller for your information. Questions about this policy: info@hitchup.co.uk.
What I collect and why
| What | Why | Legal basis |
|---|---|---|
| Name, delivery and billing address, email, phone, order details | To process, post and support your order | Contract |
| Order and payment records | To keep tax and accounting records | Legal obligation |
| Messages you send me (email or contact form) | To reply to you | Legitimate interests |
| Email address if you join the mailing list | To send caravan tips and shop news | Consent (unsubscribe any time) |
| How you use the site (pages visited, device, rough location) | To see which guides help people and improve the site | Consent (analytics cookies) |
| Advertising data via the Facebook pixel | To measure and target Facebook adverts | Consent (advertising cookies) |
Payments
Card payments, Apple Pay, Google Pay, Klarna and Clearpay are handled by WooPayments, which is powered by Stripe. I never see or store your full card details.
Who I share it with
Only the services needed to run the shop and site:
- Royal Mail, to deliver your order
- WooPayments / Stripe, to take payment
- My web host, 20i, which stores the site and its database
- My email delivery service, Stackmail (provided by 20i)
- Google (Google Analytics) and Meta (Facebook pixel), only if you accept those cookies
I never sell your information. Some of these providers process data outside the UK (for example in the USA); they do so under approved safeguards such as the UK International Data Transfer Addendum.
Cookies
- Essential: WooCommerce cookies that remember your basket and keep checkout working. These can’t be switched off.
- Analytics: Google Analytics, only with your consent.
- Advertising: Facebook pixel, only with your consent.
Some guides link to Amazon. I’m an Amazon Associate and earn from qualifying purchases; if you click those links Amazon may set its own cookies under its privacy policy.
How long I keep it
- Order and payment records: 6 years, as HMRC requires
- Messages: up to 12 months after we last spoke
- Mailing list: until you unsubscribe
- Analytics data: 14 months
Your rights
You can ask to see, correct or delete your information, restrict or object to how it’s used, ask for a copy to take elsewhere, and withdraw consent at any time. Email info@hitchup.co.uk and I’ll reply within one month. Some order records have to be kept for tax even if you ask for deletion.
If you’re unhappy with how I’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
Last updated: 2 November 2026
